The banking industry is undergoing a significant transformation, with customer onboarding emerging as a crucial focal point. Traditional onboarding processes, especially for corporate clients, have been characterized by prolonged timelines, complexity, and inefficiency, leading to customer dissatisfaction and potential business loss. As consumer expectations evolve towards instantaneous service and minimal manual intervention, the imperative for a streamlined, real-time onboarding experience becomes increasingly apparent. This blog examines how Maveric’s innovative real-time onboarding solution is reshaping the banking landscape, dramatically reducing processing times and elevating customer satisfaction to unprecedented levels.
The Existing Challenge: Prolonged Onboarding Times
Banks typically take 1-2 days to onboard retail customers and a staggering 3-5 days for corporate customers, particularly small and micro enterprises. The complex exacerbates such delays in Know Your Customer (KYC) and Know Your Business (KYB) processes involved in customer due diligence. The process becomes even more intricate for corporate clients due to varied ownership structures, complex business models, and a higher risk profile. Shockingly, 85% of corporate clients encounter cumbersome KYC procedures, often leading to frustration and customer defection.
The traditional onboarding model is fraught with manual touchpoints, disconnected systems, and paper-heavy processes. Non-integrated KYC/KYB systems lengthen onboarding times and increase the risk of regulatory non-compliance. The result? A suboptimal customer experience and a significant drain on bank resources.
A Digital Transformation: Real-Time, Seamless Onboarding
Maveric’s real-time onboarding solution addresses these challenges head-on by transforming the traditional onboarding process into a lightning-fast, self-service digital experience. The onboarding journey is simplified and streamlined through a powerful combination of integrated technology solutions and automation. Let’s break down the critical components of this game-changing solution:
1.) Digital Self-Service Onboarding:
Retail and corporate customers can complete their onboarding processes digitally in 8-10 clicks. The seamless integration of KYC/KYB processes with mobile and web banking platforms enables a smooth, intuitive user experience. Customers can upload necessary documents, verify their identity, and complete due diligence checks without manual intervention.
2.) Intelligent Document Management and Verification:
The onboarding solution has cutting-edge AI-driven document management capabilities. This module captures and verifies documents submitted by customers, ensuring accuracy and compliance with regulatory requirements. The intelligent system automates the validation process, reducing the potential for human error and dramatically speeding up verification times.
3.) Third-Party Integration and Real-Time KYC/KYB:
Seamless integration with third-party KYC/KYB providers ensures that customer information is captured and analyzed in near real-time. Video KYC and biometric authentication further expedite the process, enabling banks to verify customer identities swiftly and securely. This real-time approach instantly makes onboarding decisions, providing a superior customer experience.
Read More: Revolutionizing Customer Onboarding in Banking: A Digital Shift to Real-Time Experiences